ServiceNow's new Now Platform aims to help businesses meet the challenges of the hybrid work era

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The merchandise includes AI features to assistance trim worker burnout, accelerate automation and marque enactment much efficient, the institution says.

Hybrid enactment    squad  meeting

Image: Blue Planet Studio/Shutterstock

Workflow level supplier ServiceNow connected Wednesday rolled retired Now Platform Rome, which is designed to empower organizations to accommodate to the hybrid enactment era. The caller merchandise aims to assistance organizations negociate the worker burnout situation and standard automation and app improvement crossed the enterprise, the institution said.

SEE: ServiceNow introduces features aimed astatine workflow improvements, worker acquisition and debased code (TechRepublic)

"The accelerated onset of hybrid enactment has accelerated the integer imperative and everlastingly changed 21st period concern models," said Chirantan "CJ" Desai, main merchandise serviceman astatine ServiceNow, successful a statement. "Our customers request integer platforms that alteration seamless, compelling worker and lawsuit experiences successful immoderate environment, and assistance them enactment agile, resilient and productive."

Reducing worker burnout with simple, engaging experiences

The Now Platform Rome merchandise is designed to present caller employee-focused offerings via a unified worker acquisition platform. The thought is to fto organizations make simple, engaging worker experiences from anywhere, the institution said.

The caller offerings include:

  • Employee Center serves arsenic the integer bid halfway for the hybrid workforce. It provides a single, connected interface for employees to rapidly and easy find information, get assistance crossed departments – including IT, HR, facilities, procurement, and ineligible – and petition the services they need. It integrates with Microsoft Teams to conscionable employees wherever they are.

Employee Center is designed to trim the clip it takes employees to look for assistance and cuts retired exertion fatigue by integrating indispensable accusation successful 1 place. Organizations tin curate accusation and services into dynamic, personalized taxable pages that purpose to marque it casual for employees to find the answers they need.

  • Employee Journey Management guides employees with connected experiences for cross-departmental journeys specified arsenic onboarding, enactment transitions and off-boarding. It besides enables HR teams and managers to personalize resources, plans and needs with no-code tools connected the aforesaid platform.

Some 3.6 cardinal Americans switched jobs successful May 2021 alone, with burnout cited arsenic a main operator of departures – truthful integer translation is nary longer lone a operator of maturation and productivity, ServiceNow said. It is imperative to assistance employees find a amended equilibrium successful the hybrid satellite of enactment and support them creative, productive, and engaged, the institution said.

Accelerating automation crossed the full endeavor

The displacement to hybrid work, compounded by widening endowment shortages, is accelerating automation crossed the enterprise. Automation astatine standard volition beryllium captious for businesses to alleviate employees from managing mundane tasks and escaped them up to absorption connected projects that thrust concern value, the institution said.

The Now Platform Rome merchandise is embedded with caller AI and automation capabilities with the extremity of empowering IT teams to enactment smarter, simpler and much efficiently from anywhere, the institution said. It includes:

  •  Automation Discovery identifies the apical 10 opportunities for automating enactment from much than 180 topics with ServiceNow applications, specified arsenic virtual agent, auto-routing and cause assist.

  • Health Log Analytics Enhancements is designed to observe issues earlier they hap and interaction users, arsenic good arsenic automates contented resolution, by utilizing ITOM predictive AIOps. This extends ServiceNow's ITOM Predictive AIOps – antecedently launched with the Now Platform Quebec release, and is built connected Loom Systems technology, the institution said.

New mobile experiences

Every institution is present a bundle company, reinventing and creating caller concern models with integer products and services, ServiceNow noted. In the hybrid satellite of work, employees and customers request entree to captious concern apps from anyplace via mobile.

With the extremity of addressing the needs of an progressively on-the-go workforce, ServiceNow is introducing Mobile App Builder to assistance developers rapidly physique and configure mobile apps for iOS and Android with a azygous intuitive interface, enhanced functionality and guided experiences.

Creating lawsuit experiences aimed astatine solving issues rapidly

Organizations indispensable beryllium capable to standard work operations to woody with heightened lawsuit expectations and requests, providing lawsuit work agents and teams with the accusation they request to resoluteness lawsuit requests quickly, from anyplace and connected immoderate platform.

The Now Platform Rome merchandise aims to assistance businesses crossed each manufacture lick issues faster and present amended lawsuit experiences, improving lawsuit restitution and loyalty. The caller Customer Service Playbooks: Focused Layout aims to heighten the idiosyncratic acquisition and assistance agents resoluteness issues faster, truthful they tin absorption connected cardinal process tasks and information that thrust amended concern outcomes.

In presumption of privacy, ServiceNow said it believes successful "privacy by design," and built privateness and information "into each facet of the Now Platform." The Now Platform Rome merchandise includes its caller privateness absorption app, which aims to fto companies negociate privateness hazard and compliance successful real-time. 

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