Zomato sacks on a large scale
Zomato has dismissed over 600 customer support employees within a year of hiring them, despite growth in its food delivery business. This decision comes as the company looks to reduce costs, increase operational efficiency, and handle the ongoing losses at its fast commerce subsidiary, Blinkit. The move has caused trouble for many employees, who were expecting promotions after completing a year under the Zomato Associate Accelerator Program (ZAAP).
Online food delivery company Zomato has recently fired more than 600 customer support employees within a year of hiring them. This dismissal has happened at a time when the company's food delivery business is seeing growth. On the other hand, Zomato-controlled fast commerce company Blinkit is facing continuous losses. The company has taken this step to reduce costs and increase operational efficiency.
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Dismissal in Zomato, hundreds of employees in trouble
According to a Moneycontrol report, 1,500 customer care executives were recruited in the company under the Zomato Associate Accelerator Program (ZAAP). These employees were expecting promotions after completion of one year, but the company announced their dismissal. The contracts of most of the employees were not renewed and they were removed without any notice. The company has cited poor performance, disorganization, increasing role of AI in customer support, and cost reduction as the reason for this dismissal.
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